Privacy Policy

Your privacy matters to us. This policy explains what personal information we collect, why we collect it, and how we look after it.

Who we are

Premier Kitchens, Bathrooms and Internal Refurbishments Sussex is a trading name of Premier Construction (Sussex) Ltd (company number 10336813), registered office 8 Lessing Lane, Stone Cross, Pevensey, East Sussex, BN24 5FJ. We are the data controller for the personal information described in this policy. In this policy, "we", "us" and "our" mean Premier Construction (Sussex) Ltd.

What we collect

When you send an enquiry through our website form, we collect:

  • your name

  • your phone number

  • your email address

  • your postcode

  • the type of work you're interested in, your budget range and preferred start date

  • any notes you write

  • any photos you choose to upload

When you call us or message us on WhatsApp, we'll have your phone number and anything you tell us or send us.

If you become a customer, we'll also hold your address and the details of your job.

When you visit our website, basic technical information is collected automatically, such as your IP address, browser type and the pages you visit. See Cookies below.

We don't ask for "special category" (sensitive) personal data. We don't knowingly collect personal data from children.

How we use your information

  • to reply to your enquiry and arrange a survey

  • to prepare and send your quote

  • to plan, carry out and complete your job, and to deal with any follow-up

  • to keep the business records we're required to keep by law (for example, for tax)

  • to understand how our website is used, so we can improve it

We don't sell your personal information. We don't use it for marketing unless you've asked us to.

Our legal reasons for using your information

Under the UK General Data Protection Regulation (UK GDPR) we rely on:

  • steps before a contract / performing a contract: when you ask us for a survey or quote, and when we carry out your job

  • legitimate interests: replying to enquiries, running our business and keeping our website working and secure

  • legal obligation: keeping records we're required to keep by law

  • consent: where we ask for it (for example, non-essential cookies). You can withdraw consent at any time.

Photos you send us

We use the photos you send only to understand and price your job. We won't use them for anything else, such as on our website or social media, without asking you first.

Who we share your information with

We only share your information when we need to:

  • with the service providers who help us run our business, such as our website platform (Squarespace), which hosts this website and processes form submissions for us, and our email and IT providers

  • with WhatsApp (Meta), if you choose to contact us that way

  • with authorities where the law requires it. For example, some electrical work has to be notified to building control, and this involves sharing your name and the property address.

Some of our service providers may process data outside the UK. Where they do, they must protect it with appropriate safeguards.

How long we keep it

We keep personal information only for as long as we need it. If your enquiry doesn't go ahead, we delete your details when we no longer need them. If you become a customer, we keep your records for as long as we need them for your job, any follow-up, and our legal and tax obligations. Then we delete them securely.

Keeping it safe

We take sensible steps to keep your information secure and to limit who can see it.

Your rights

Under data protection law you have the right to:

  • ask for a copy of the personal information we hold about you (access)

  • ask us to correct information that's wrong or incomplete (rectification)

  • ask us to delete your information in certain circumstances (erasure)

  • ask us to restrict how we use your information in certain circumstances (restriction)

  • object to us using your information in certain circumstances (objection)

  • ask us to transfer information you gave us to you or another organisation in certain circumstances (portability)

  • withdraw your consent at any time, where we rely on consent

To use any of these rights, call us on 07904 071867, send us a message through the form on our Get In Touch page, or write to us at our registered office (above). There's no charge in most cases. We'll reply within one month.

Cookies

A cookie is a small file stored on your device when you visit a website. It helps the site work and remember your preferences. Our website runs on Squarespace, which uses cookies to run the site and to give us basic visitor statistics. Most browsers let you block or delete cookies, but some parts of the site may not work properly if you do.

Links to other websites

Our website links to other sites, such as TrustATrader, X and WhatsApp. This policy only covers our website, so please read their privacy policies too.

Complaints

If you're unhappy with how we've handled your information, please contact us first. Call 07904 071867 or use the form on our Get In Touch page, and we'll try to put it right.

You can also complain to the Information Commissioner's Office (ICO): www.ico.org.uk, helpline 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Last updated: 30 September 2026